Calls cost 7p per minute plus your operator’s access charge.
The British Gas Contact Number for all your Energy Enquiries
The phone number to call depends on your enquiry and there are the following British Gas Contact Numbers to choose from.
When to contact British Gas and which telephone number to call
The emergency British Gas contact number is a 24-hour helpline that welcomes customers from all over the UK. You can call the emergency support line on 0800 111 999 anytime and you won’t be charged for the call; this is a free-of-charge point of contact and is the number to call if you smell gas or suspect a leak.
If you want to schedule a check up, submit a meter reading or enquire about the latest tariffs on offer then you can call the online team on 0843 515 8470. The customer service team can offer help and advice with your utilities, not to mention offer support in the rare event that you have a complaint. Calls to this number cost no more than 5p / minute from a BT landline. Calls from mobiles and landlines may be charged at a higher rate, please check this with your provider.
When you call the British Gas Contact Number you’ll be presented with a number of options. You should use your telephone keypad to make an appropriate selection from these options which include the ability to hear your balance and pay your bill using the automated service. Using this convenient option means you don’t even have to speak to a customer service representative to solve your problem.
If you feel you need to speak with an advisor about any unusual circumstances, for example if you’re having trouble paying your bill, then you should select the option to speak with the team. You will then be connected to someone who is more than happy to help.
Are you stuck without central heating in the middle of winter? You can call 0800 048 1000 to report an appliance or boiler breakdown at any time. Power cuts should be reported directly to the electricity supplier listed in your documentation. If you need clarification or general support then the phone number to call is 0843 515 8470.
The online portal can also offer help and advice for many common questions and queries. Simply login to British Gas website by providing your particulars and your portal allows you to access your account, access FAQs or schedule a maintenance check-up online.
How British Gas Can Help You
Do you have an issue with your meter or the bill you just received? Perhaps you suspect a gas leak? If there is any such case, then British Gas can help you out. The question here is, how do they help you and what are your responsibilities if you have an issue with your meter, your bill or your supply of gas and electricity? Selecting the correct menu option using your keypad will ensure your call is connected to the most qualified customer service representative for your enquiry.
Store The British Gas Contact Number in your Phone Book
Save this number: 0843 515 8470. This contact telephone number links you directly to a British Gas customer service representative.
If you believe you have a gas leak, or fear an appliance such as your oven or boiler are consuming excessive gas, you must contact the emergency number and demand a team be dispatched to your door. The representative will lodge your complaint and issue you a complaint number. If it is an emergency requiring immediate assistance, the agent will explicitly communicate that a team is being dispatched on spot.
The Complaints Process
A customer of the British Gas can submit a complaint using any of the following two methods listed on the official website:
- Using the British Gas phone number
- By email: firstname.lastname@example.org
It takes the British Gas support staff less than 8 weeks to settle all your disputes. What you get is immediate assistance and information about how the issue will be resolved. The British Gas telephone number will be a more convenient point of contact if you are having an alarming issue such as a gas leak or a disruption in supply.
If a customer is not provided with reasonable immediate assistance, the British Gas teams will ascertain that the issue is resolved within the following 8 weeks. However, in some rare cases, there might be conflicts that can require settlement via a third party.
What if the issue is not resolved by British Gas?
For any such conflicts that are not resolved within 8 weeks of a complaint being submitted, the customer has the right to contact the Ombudsman: Energy for further arbitration. The customer can also use the Ombudsman Services if a deadlock letter has been issued.
This is an independent body that will provide you with free of charge assistance for any unresolved British Gas complaints. Also, their decision will be final. So if you are owed any compensation by the company, the Ombudsman Services for Energy can make sure you receive it.
How do British Gas Customer Services compare to other suppliers?
The company has an online performance report page shedding light on how well the authorities have responded to complaints submitted by customers. A total of 323,000 complaints were received in the third quarter of 2013. Facts signal a 22% reduction in the quarterly receipt of complaints as compared to Q3 2012.
A total of 93.8% of the total complaints received were resolved by British Gas itself. Only 6.2% were either arbitrated by the Ombudsman Energy Services, or, a deadlock letter was provided for and no follow-up was given by the customer.
There are five primary reasons why customers contact by email or dialling the British Gas phone number. They are:
- Payment issues such as a change in tariff plans, seasonal charges and a change in contractual terms with the customer
- Complaints regarding amounts billed and actual gas consumed, the basis of calculation used and other calculation misunderstandings on either the supplier’s or the customer’s end
- Metering issues concerning erroneous meter reading, damaged and/or faulty meters or any other complaints regarding the meter’s functionality
- Issues concerning credit management such as defaulting customers who are provided grants to encourage prompt bill payment
- Undesirable British Gas customer services provided by representatives. Examples include incorrect providence of information, unprofessional behavior or harm of personal property by a British Gas customer service official, etc
Call one of the British Gas Contact Numbers today to have your questions answered.